Detailed Letter from One Leaf Owner

As a result of its recent stories outlining Nissan’s response to consumer about Leaf degradation, has received a variety of communications from Nissan Leaf owners.

Multiple Issues with 2017 Nissan Leaf

I’ve just finished reading Gary Lieber’s article on the Nissan Leaf battery and wanted to contact him or anyone else that may help me.  I purchased a brand new 2017 Nissan Leaf  in March 2017 and by August 2017 the fiberglass on the driver outside mirror began to melt and the vinyl located near the bottom of the front windshield began to warp subsequently melting and tearing apart.  I live in Vancouver, WA in a moderate climate and was told twice by the dealer that it was melting due to the heat.  The dealer (Alan Webb Nissan) has refused to do anything about it and told me I would have to file an insurance claim.  I’ve also noticed a degradation in the battery level and the key fob no longer is recognized by the exterior doors not the ignition unless I place the fob onto the starter button.  I’m saying this to ask you if you have names and contact information for any of the higher officers within Nissan USA?  I would appreciate your help since Nissan USA’s customer service is simply a rubber stamp for the dealership.  

Margo Bryant

We referred Margo to Nissan’s warranty department and gave her some tips for how to navigate the phone tree. 

Nissan North America, Inc.

P.O. Box 685003

Franklin, TN 37068-5003


The toll free number is 1-877-NO-GAS-EV (1-877-664-2738): Option 4

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